We want your renting experience with our dresses to be amazing! If you need to return your dress for whatever reason, we've made it as simple and painless as possible. Just take a few minutes to read about our return policy.
Eligibility to Return
We accept returns when:
- The garment will be returned within 48 hours of the end of your rental period.
- It will be as you took it over - that is, unworn, unaltered and still in its original condition.
- Tags and packaging are intact.
How to return a dress
Returning a dress is easy! Just follow these simple steps:
- Contact Us: Reach out to us at [email protected] 48 hours after your rental period ends.
- Dress Ready: Pack the dress in original packaging: clean and stain-free, with no tears.
- Return Shipping: We will send you an email with return shipping instructions. You will pay for the shipping fee, except in the case of a mistake made on our part.
- Trackable Shipping: Be sure to use a trackable shipping method, as we cannot verify delivery without confirmation of a successful shipment of your return.
Refund Process
Once we receive your gown and confirm it to be in satisfactory condition, we will process a refund:
- Direct Bank Refund.
- Bank turnaround times vary. Typically, 7-10 business days.
Damaged/Missing Items
If the dress arrives in a state of damaged beyond normal wear, or parts of the return are missing tag accessories, etc-we may charge extra. Don't worry-we will let you know before we start charging you.
Exceptions
Exceptions Apply
- Final Sale items will not be accepted for return or exchange.
- Returns after the window of 48 hours will incur a late fee if the dress is returned.
Modifications to the Return Policy
We do update this return policy from time to time. Any such changes will appear here, so drop back by periodically.
Contact Us
If you have any questions or need assistance with a return, don't hesitate to contact us at [email protected]. We're here to help!
We hope your rental dress is all you dreamed it could be-and then some!
